GEW Global Repair Services

Global Repair Services

GEW offer a global repair service, find out more about the services available

Repair and Buyback Scheme

GEW offer repair and buyback services across our range of products to those customers who are eligible.

GEW’s Repair and Buyback Scheme enables you to have Power Supply Units (PSUs) repaired or replaced.

GEW also offer Cassette Repair services to customers with faulty cassettes.

Learn more about the following services below:

Cassette Repair Services

GEW UV cassettes are designed for a decade-long service life when regular maintenance is carried out.

GEW and our service partners offer cassette repair services local to you to bring your used units up to a nearly new standard.

A range of cost-effective upgrade packages are available – download our cassette maintenance datasheet to find out more.

Alternatively, complete the form below to explain the issue with your cassettes.

Please ensure you add pictures of your lamp to ensure we can fully diagnose the issue.

Cassette repairs_1

GEW Power Supply Repair Scheme

GEW offers global repairs of RHINO Lite (RLT) power supplies and legacy GEW e-Bricks.

This repair scheme is supported by our worldwide distributor network.

To get your PSU repaired, contact GEW directly here.

We will then put you in direct contact with the relevant distributor.

RHINO Lite (RLT) power supply

GEW Power Supply Buyback Scheme

When you purchase a new GEW power supply, we will buy back your non-functioning power supplies and collect them for free.

Buyback services are offered globally, via GEW’s distributor network and approved service channels.

To find out more about your buyback options, contact GEW here.

We will then put you in direct contact with the relevant distributor.

Contact our Service team

For support, please contact us using one of the options below.

If you are from outside of the UK, USA or Germany, use the drop-down menu to contact the distributor in your country.

UK Office

E: Email Spares

T: +44 (0) 1737 824 510

USA office

E: Email USA Spares

T: +1 440 237 4439

Germany office

E: Email D-A-CH Spares

T: +49 7022 3039 769

Unsure who to contact?

Search for your country in the dropdown menu below to find the correct office or distributor:

If your country is not on this list, please contact our U.K. headquarters for assistance.