In this short video, created with Label & Narrow Web magazine, Jeff Stone outlines why printers should continue to invest in GEW, even during economically difficult times.
You can watch the video below, or scroll down to read the transcript from the video:
Greg Hrinya: Hello and thank you for joining us for our newest Video Bite. We bring you the latest news and products in our industry. I’m Greg Hrinya, Editor of Label and Narrow Web and it’s great to be joined today by Jeff Stone, Sales Manager in the Midwest, in the US, for GEW.
GEW has built a business by supporting converters all across the globe. Given the challenges that are taking place on an international scale, it’s important to work with a supplier who understands the latest industry trends and can collaborate on a path forward. To learn how GEW is helping customers deal with those challenges, I’d like to welcome in Jeff Stone. Jeff, thanks for being with us today.
Jeff Stone: Pleasure, Greg. Appreciate it.
Greg Hrinya: Absolutely. So Jeff, given all the uncertainty that’s going on in the world right now, how do you work with your customers to deal with some of the logistical challenges that they face?
Jeff Stone: Sure. Um, GEW since its inception in the very early 90s has always played on the global stage. So, and certainly over the course of the last 35 years, we’ve experienced, you know, situations that have created, you know, a little uncertainty at times. And we’ve, basically, partnerships with our outside sources to ensure that we are providing a steady stream of product to our customers and ensuring that we do as much from our end to make certain that they are comfortable, that we’re looking out for their best interests and keeping things going for them.
Greg Hrinya: That’s great. And to add to the uncertainty that you mentioned, financial pressures that are taking place both in the US and across the world, how do you discuss with your customers or prospects that, given those financial pressures, that now is still a good time to invest in GEW’s newest technology?
Jeff Stone: Sure. GEW has positioned itself throughout the history of the company to become as vertically integrated as possible and we feel that that vertical integration helps us to protect our own, you know, standpoint at what we present to our customers from a product and a service situation. So we essentially are doing everything within our own powers, within GEW, to help, you know, protect the customer, to ensure that working with us is going to be a secure and stable transaction and will, you know, basically help to benefit their business.
Greg Hrinya: Great. And speaking of value, of working with GEW, we always talk about service. What does GEW offer in terms of both regional, localized service that can support customers?
Jeff Stone: So from the North American standpoint, we service the North American market from our Ohio hub with, essentially, our remote monitoring systems which are up 24/7, 365 days a year. As well, we have a phone system that basically customers can call in 24 hours a day and can either reach a service individual in North America or if, you know, depending on the time of day, it may roll over to the UK. But they, we can ensure that a customer can speak to a live body 24 hours a day with issues so, to maintain, you know, their uptime and get answers quickly and promptly to their questions. And if service is needed, the, you know, North American operation has a fully staffed service team that operates and, you know, can be dispatched to help with on-site issues, should they arise.
Greg Hrinya: That’s really good to know. We talked about service. Let me ask you about technology going forward in the future. What are some of the technologies that your customers can expect will help drive efficiency in their business.
Jeff Stone: Sure. Certainly, as, you know, I mean the market is very, very well aware the emphasis is gravitated heavily towards LED and, you know, we are certainly promoting those products in terms of, you know, protecting our customers commitment to sustainability, certainly the cost and energy reductions associated with the LED product lines, and as we look to the future in terms of trying to support our customers and say, “okay, if I invest today, what’s it going to do for me five, six, eight years down the road?”, we are continually collaborating with our industry partners, substrate manufacturers, ink manufacturers, and such, to do what we can do from an engineering standpoint to try and stay one, two, three steps ahead of our industry so that your investment is protected today, 2 years, 5 years, 10 years down the road.
Greg Hrinya: So that’s really great information. Thanks so much for taking the time out with us today, Jeff. If you’d like to learn more about GEW and its newest products, head on over to their website. Thank you.
The contact details for our US team, GEW Inc, can be found here.
You can find the original video on the Label & Narrow Web website.
